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All Features

Everything you need to run a modern business

Over 50 built-in features for customer communication, automation, CRM, commerce, and operations โ€” all in one klikodoo platform.

AI & Automation Channels & Inbox CRM & Customer Sales & Commerce Operations & Automation Team & Collaboration Developer & API Enterprise & Admin

AI & Automation

Smart assistants that understand context and work 24/7 for your business.

AI Agents โ€” 4 Roles

Sales, Support, Booking, and Marketing agents ready to work with tailored prompts + tools.

Multi-LLM Support

Use OpenAI, Gemini, Groq, or Ollama โ€” pick the best fit for your use case.

Knowledge Base

Upload docs, FAQs, and policies โ€” AI answers from your data, not hallucinations.

AI Web Search

AI can fetch real-time info via DuckDuckGo โ€” no extra API key required.

Quick Replies

Quick-reply templates with dynamic variables. Trigger with keyboard shortcuts.

Smart Auto-Reply

Auto greeting, away messages, and handoff to human agents when needed.

Channels & Inbox

Manage conversations from WhatsApp, Telegram, Email, IG, FB, and your website โ€” all in one inbox.

WhatsApp Multi-Device

Manage up to 20+ WhatsApp numbers, instant QR pairing, full chat history.

Telegram Bot

Two-way Telegram inbox, manual reply, scheduled messages, and webhook events.

Email Marketing

Newsletter with WYSIWYG editor (Quill), subscriber list, open & click tracking.

Instagram DM

Reply to Instagram DMs from your inbox, with synced conversation history.

Facebook Messenger

Unified inbox for Facebook Page Messenger โ€” every message in one place.

Live Chat Widget

Embed a chat widget on your website. Visitors connect instantly to CS or AI agents.

CRM & Customer

Track every lead, deal, and customer with a visual pipeline & structured data.

Kanban CRM Pipeline

Drag & drop leads between stages โ€” New, Qualified, Proposal, Won. Custom stages supported.

Contacts & Segments

Unified contact database with tags, segments, and CSV import. Synced across channels.

Custom Fields

Add custom fields (text, number, date, dropdown) to contacts & leads as needed.

Notes & Activity

Internal notes per contact, team activity log, and full interaction history.

Tags & Labels

Tag conversations, contacts, or deals for filtering and automation rules.

Customer Timeline

See every customer interaction โ€” chats, orders, payments โ€” in a chronological timeline.

Sales & Commerce

From product catalog to checkout, invoices, and payments โ€” all from chat.

Product Catalog

Product catalog with categories, variants, prices, stock, and images.

Order Management

Receive orders from chat, manage statuses (pending, paid, shipped, done), generate PDF invoices.

Payment Links

Auto-generate payment links (Midtrans, Xendit, etc.), real-time payment status tracking.

Public Storefront

Public online storefront at klikodoo.id/store/your-brand โ€” no extra hosting setup.

Multi-Currency

IDR, USD, EUR, GBP, MYR, SGD, SAR โ€” multi-currency pricing & invoicing.

Finance & Reports

Finance dashboard, daily/monthly transaction reports, Excel/PDF export.

Operations & Automation

Bookings, broadcasts, scheduled messages, and campaigns โ€” running while you sleep.

Booking & Appointments

Customers book via chat, integrated calendar, auto-reminders before appointments.

Reservations & Rooms

Hotel rooms, meeting rooms, or restaurant tables. Built for hospitality.

Mass Broadcast

Send messages to thousands of contacts with personalization, scheduling, and delivery reports.

Scheduled Messages

One-shot or recurring messages, timezone-aware, group-safe โ€” sent when customers are active.

Email Campaigns

Newsletter campaigns with A/B subject, tracking pixels, and unsubscribe handling.

Automation Rules

Event-based triggers: incoming message, order status, new tag โ€” execute actions automatically.

Team & Collaboration

Manage your CS team, permissions, and notifications โ€” all in one workspace.

Multi-User Workspace

Add CS team members with their own login. Separate access, shared data.

Role-Based Access

Roles: superadmin, admin, staff, customer. Granular permission per module & action.

Notification Rules

Browser + email notifications on new messages, orders, or lead assignments.

Auto-Routing

Route conversations to the right agent based on tags, category, or availability.

Activity Audit

Audit log of who did what when โ€” logins, edits, deletes, broadcasts. For compliance.

Internal Chat

Internal team discussion per conversation, hidden from customers. Mentions & threads.

Developer & API

Integrate klikodoo into your stack with full REST API & webhooks.

REST API v1

Full endpoints for messages, contacts, orders, devices. JWT auth + API keys.

Webhook Builder

Register webhook URLs for events: message.received, device.status, order.created, etc.

Bulk Endpoints

Send up to 500 messages per request โ€” ideal for automation tool & batch job integrations.

API Key Management

Generate, revoke, and rotate API keys from your dashboard. Per-integration scoping.

Device QR Endpoint

Fetch WhatsApp pairing QR as PNG, SVG, or JSON โ€” for custom UIs.

API Documentation

Full interactive docs with curl examples, response schemas, and a playground.

Enterprise & Admin

Multi-tenant, billing, audit log, and full control for enterprise scale.

Multi-Tenant Admin

Manage multiple tenants/customers from one admin panel. Per-tenant data isolation + branding.

Subscription & Billing

Plan management, recurring billing, auto invoices, and suspend on unpaid accounts.

Affiliate Program

Referral system with unique links, commission tracking, and auto payouts.

Security & Encryption

Optional end-to-end message encryption, audit log, role-based access, audit-ready compliance.

Backup & Restore

Daily auto SQL backups, one-click restore, and full data export to ZIP.

Data Export & GDPR

Export all customer data to JSON/CSV. Delete-on-request for GDPR compliance.

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